Complaints Procedure

Our aim is to provide the highest standards of accountancy, taxation and bookkeeping services to our clients, and we therefore hold ourselves to that standard. As part of this, we endeavour to clearly set out our complaints policy in full, in case of enquiry into our services provided. Our Professional Indemnity Insurance is provided by Cavendish Munro.

If you believe we have failed to meet these standards, our complaints policy is set out below, as per our standard terms & conditions:

We are committed to providing you with a high quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service please contact the director Hasib Howlader. We agree to look into any complaint carefully and promptly and do everything reasonable to put it right. If you are still not satisfied you can refer your complaint to our professional bodies, The Chartered Institute of Taxation (CIOT) or The Institute of Chartered Accountants in England and Wales (ICAEW).

For any enquiries about our complaints procedure, please again refer to our director, Hasib Howlader. If that is not satisfactorily resolved, then please contact our professional bodies aforementioned.